for Supervisors and Managers
3-Day Program, By OSER Staff
Fee: $340 In-Class Hours: 20
LOCATION: DOA, 101 E. Wilson St., St. Croix Room (1st Floor), Madison
Schedule: 8:30-4:00 all 3 days
**FULL**November 13, 14, 15, 2012 (T, W, R)
January 15, 16, 17, 2013 (T, W, R) **FULL**
January 29, 30, 31, 2013 (T, W, R) **FULL**
March 12, 13, 14, 2013 (T, W, R) **FULL**
April 2, 3, 4, 2013 (T, W, R)**FULL**
May 14, 15, 16, 2013 (T, W, R)**FULL**
July 9, 10, 11, 2013 (T, W, R)**FULL**
September 10, 11, 12, 2013 (T, W, R)**FULL**
November 12, 13, 14, 2013 (T, W, R)
Program Description: Management: Personnel Administration is a three-day training program for supervisors and managers, consisting of topics in human resources and personnel management. The presenters for this training are OSER staff who have direct professional experience in the areas they teach. The OSER instructors work on a daily basis in a constantly changing public-sector personnel environment.
Participation in this 3-day training fulfills most of the statutory requirement for newly appointed supervisors and managers. Add the 2-day Management: Leadership program, taught by UW-Madison's Certified Public Manager (CPM) program in an arrangement with OSER, to complete the statutory requirement for new state supervisors.
Scheduled topics in the program include:
DAY 1
POSITION DESCRIPTIONS (morning) (taught by OSER/Recruitment & Selection staff)
The objectives for the morning session are to:
- Provide a basic overview of Civil Service and the Classification Plan
- Discuss how the classification specification and position description (PD) are used
- Discuss purposes and ways of writing the position description
- Practice writing a position description along with other participants, and share ideas.
This session will also focus on helping you overcome hesitancy by breaking the task into its component parts. You’ll explore the purposes of the "PD" and discover how they affect its format, how to categorize and prioritize job functions and pick up some hints on terminology. Then you’ll pull it all together by getting some experience in actually writing different sections of the description. Instead of battling it out alone by trial and error, you’ll benefit from the questions and practical examples of other state employees, like yourself, and the guidance of an instructor from the Office of State Employment Relations who works with PDs all the time.
STAFFING OVERVIEW (afternoon) (OSER/Recruitment & Selection staff)
- Overview of Division of Merit Recruitment and Selection (DMRS) role in the staffing process;
- Supervisor’s role in the staffing process;
- How to fill a vacant position;
- Position description and High Importance Job Content rating (HIJC);
- Recruitment;
- Exam development;
- Register/certification;
- Interviewing; and
- Selection.
DAY 2
AA/EEO (morning) (OSER/Affirmative Action staff)
Objectives for this session are to provide new supervisors with:
- An overview of the background for equal employment opportunity (EEO) and affirmative action (AA).
- Key state policies and procedures related to EEO and AA (including federal and state laws, harassment in the workplace, and reasonable accommodation).
- Resources.
Expected Outcomes:
- Understand your roles and responsibilities in implementing the state policies and procedures related to EEO and AA.
- Be aware of resources available to assist you.
PERFORMANCE EVALUATION (afternoon) (OSER/Classification staff)
Objectives for this session include:
- Provide background information on the performance evaluation process.
- Create awareness of different factors to consider.
- Review the purposes of performance evaluation.
- Discuss the six steps in the performance evaluation process.
- Create awareness of the important points in the evaluation session with the employee.
- Discuss and practice writing performance standards.
This session will focus on writing performance standards as part of a performance evaluation or appraisal process. The program is intended for first-line supervisors, lead workers, groups, committees or individuals who need a basic understanding of the performance evaluation process. This is a workshop, so you should expect to work. Part of the workshop time will be used to actually develop performance standards.
DAY 3
EMPLOYEE ASSISTANCE PROGRAM (EAP) OVERVIEW (8:30-10:00, presenters from Statewide EAP Consortium)
This session will cover:
- Purpose of Employee Assistance Program (EAP).
- Who can use EAP and what services and key features are provided by EAP.
- Guide for supervisors and managers in handling employee performance issues, coaching/feedback, and referral to EAP.
EMPLOYMENT RELATIONS (10:00-4:00, by OSER/Bureau of Labor Relations staff)
The objective for this session is to introduce new supervisors and managers to some of the basic tools they may be required to use when they encounter employee misconduct, delinquency or unsatisfactory job performance.
The following topics will be covered:
- Corrective Discipline
- Just Cause and Discipline
- Misconduct Investigations
- New Grievance Procedure
- Unsatisfactory Work Performance
After completing this session, participants should have a basic knowledge of:
- Concepts of Discipline for Misconduct and Delinquency
- Levels of Discipline and Appropriate Use
- Just Cause Standard for Discipline
- Elements of a Misconduct Investigation
- New Grievance Procedure Process
- Approaches for Correcting Unsatisfactory Work Performance
Testimonials from Past Participants:
-"Group interaction was most useful."
-"Your binder is very helpful."
-"Instructors very informed and knowledgeable."
-"Thank you -- your class was interesting and is critical to our doing our jobs well!"
Survey Feedback: A Fall 2001 survey of more than 100 past participants found that more than 92% said it was worth the investment of time and money; and 79% said they were finding the training binder to be a valuable investment back on the job.
Audience/Prerequisites: Targeted for newly appointed State of Wisconsin Supervisors and Managers, but...
* All State of Wisconsin supervisors and managers, as well as non-represented/confidential staff with human resources responsibilities, are welcome to attend. Experienced supervisors may take this program if they feel they need a "refresher".
* We only accept registrations for the full three-day program.
* This training program is not open to union-represented employees. The purpose of this training program is to provide basic training to newly-appointed supervisors and managers so that they can fulfill part of the statutory training requirement.
* Management: Leadership is available in an arrangement between OSER and the UW-Madison Certified Public Manager program. Register for both programs on the same OSER training registration form.
* OSER's three-day program counts towards Phase I credit in the UW-Madison's Certified Public Manager (CPM) program. If you want to know how this training can be counted as credit in the CPM program, please contact CPM at (608) 262-3830. For any other inquiries, please contact OSER directly at OSERTraining@Wisconsin.gov
* To supplement the mandatory training for new supervisors, the Department of Administration (DOA) offers a free half-day risk management/safety seminar for state supervisors/managers.
Read the Registration Guidelines & Cancellation Policy
Go to Registration Form (PDF)
